Privacy Policy - theQapp

1. Who we are and what this policy covers

This Privacy Policy explains how theQapp (formerly QiDZ), operated by QIDZ LLC and QIDZ Saudi For Entertainment Events ("theQapp", "we", "us"), collects and uses personal data when you use the theQapp mobile app, the website theqapp.com, and our customer support channels. It explains what data we process, why we process it, who we share it with, and the choices you have.

2. The data we collect

Information you give us

Account and contact details: your name, e-mail address and phone number. We collect these when you register, when you sign in with Google, Apple or Facebook, and when you book as a guest (guest checkout asks for name, e-mail and phone number). You can choose to add your gender, nationality and a profile picture.
Login details: your password if you register with e-mail, or, if you use social sign-in, your name, e-mail address and account identifier from Google, Apple or Facebook.
Your family details: you can choose to add your children's first names and dates of birth, gender, as well as the age groups you're interested in.
Preferences: your city, language, preferred areas and activity categories, and your favourite activities.
Bookings and purchases: the activities, shows and packages you book, dates, ticket details, amounts paid, vouchers and promo codes used, wallet balance, Q Club points, and delivery details for products that are delivered.
Loyalty partner details: if you earn or spend points with a loyalty partner (such as STC Qitaf, Al Rajhi Mokafaa, Mobily Neqaty, Merit or Hassad), the phone number or card number needed to identify your membership, and the points earned or spent. If you join a corporate partner membership, the partner code or company e-mail domain that links you to it.
Content and messages: reviews, contact-us messages, booking requests, activity suggestions, survey answers and messages to our support team (including by WhatsApp).

Information collected automatically

Device and usage data: device identifier, push notification token, IP address, app version, language setting, sign-in times, the pages and screens you view, the activities you search for and book, and crash reports.
Location: your approximate or precise location, if you allow it, to show activities near you.
Cookies and similar technologies: see section 6.

Payment card details are entered directly with our payment provider, Checkout.com. We do not store full card numbers; if you save a card, we keep only a reference to it so you can pay faster next time.

3. Why we use your data

We use your data for the following purposes:

To create and manage your account, including signing you in, and letting you manage your profile, children's details and preferences.
To process bookings and payments: to take payment, issue and send your tickets by e-mail, in the app and as PDFs, let the venue check and redeem your ticket, and handle cancellations and refunds. Your name, e-mail address and phone number are used to identify your booking and contact you about it.
To verify your identity and contact details: we send one-time codes by SMS to your phone number and by e-mail to confirm them.
To send service messages: booking confirmations, tickets, reminders, password reset codes and account notices by e-mail, SMS or push notification.
To provide customer support: to answer your questions and resolve issues with bookings, payments or refunds.
To run loyalty and rewards: to award and redeem Q Club points, wallet credit, vouchers and referral rewards, and to earn or spend points with loyalty partners.
To personalise your experience: to show activities, recommendations and offers that match your city, your children's ages and your interests.
To send marketing: news, offers and recommendations by e-mail and push notification. You can opt out at any time (see section 7).
To measure and improve our services: to understand how the app and website are used, fix errors, and measure the performance of our advertising.
To prevent fraud and misuse: for example, to detect multiple accounts using the same phone number or misuse of referral rewards.
To comply with the law: to keep records required by law and respond to lawful requests from authorities.

4. Who we share your data with

We do not sell or rent your personal data. We share it only as needed for the purposes above:

Activity providers and venues: the details needed to fulfil and redeem your booking, such as your name, phone number, e-mail address and booking details.
Ticketing and booking partners that supply some of the activities on theQapp, to complete your booking.
Payment providers: Checkout.com (cards, Apple Pay and STC Pay) and Tamara (buy now, pay later), to process payments and refunds.
Loyalty partners: the partner whose points you earn or spend, to identify your membership and process points.
Service providers who process data on our behalf: e-mail and SMS delivery, push notifications, customer engagement and messaging tools, cloud hosting and storage, and crash reporting.
Analytics and advertising partners: Google, Meta (Facebook and Instagram), TikTok and Snapchat, which receive information about how you use the app and website and about purchases, to measure and improve our advertising (see section 5).
Corporate partners: if you join a corporate partner membership, that partner may receive information about your use of the membership.
Authorities and successors: where required by law, court order or lawful request, or as part of a merger, acquisition or sale of assets.

5. Facebook and Meta

Facebook Login: if you sign in with Facebook, we receive your name, e-mail address (if you have shared it) and Facebook account identifier. We use them only to create and sign in to your theQapp account.
Meta Pixel, App Events and Conversions API: we send Meta information about actions in our app and website, such as viewing an activity, starting checkout and completing a purchase, together with device and browser identifiers. We use this to measure and improve our advertising on Facebook and Instagram.
Deleting Facebook-related data: you can delete your account at any time as described in section 7. Users who signed in with Facebook can also request a deletion link by e-mail.

6. Cookies and similar technologies

Our website uses cookies and similar technologies to keep you signed in, remember your settings, understand how the website is used, and measure our advertising. Some cookies are set by partners such as Google, Meta, TikTok and Snapchat. You can accept or decline non-essential cookies, and change your choice at any time under Cookie settings at the bottom of each page. Our app uses similar technologies (software development kits) for the same purposes.

7. Your choices and rights

Update your details: you can edit your name, e-mail address, phone number, children's details and preferences in My Profile in the app or on the website.
Marketing: you can turn push notifications and marketing e-mails on or off in the app settings, or unsubscribe using the link in any marketing e-mail.
Delete your account: go to Profile › Delete account in the app or My Profile › Delete Account on the website, or e-mail us at hello@qidz.com. We may need to verify your identity. Any open bookings will follow our refund process.
Questions or other requests: contact us at hello@qidz.com

8. How long we keep your data

We keep your data while your account is active and for as long as needed for the purposes in section 3, including to meet legal, tax and accounting requirements.

9. Children

theQapp accounts are for adults. You must be 18 or older to create an account or make a booking. Parents and guardians may choose to add their children's first names, dates of birth and gender to their own account, so we can recommend suitable activities. We do not knowingly collect personal data directly from children.

10. Security

We take appropriate technical and organisational steps to protect your data. However, no method of sending or storing data online is completely secure, so we cannot guarantee absolute security.

11. Other websites

Our app and website contain links to other websites, such as activity providers and social networks. Their privacy practices are not covered by this policy, and we encourage you to read their privacy policies.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, and changes take effect on the day they are posted.

Last updated: 23 of October 2026

theQapp Privacy Policy